ALL COOKIES ARE BAKED TO ORDER AND SHIP WITHIN 1 BUSINESS DAY FROM WHEN YOUR ORDER IS PLACED 

We ship to anywhere in the United States, Mondays through Wednesdays, for all orders received by midnight the day before. Orders received between Wednesday through Sunday will be shipped on Monday. Cookies are baked the same day they are shipped to ensure freshness and are sent either through UPS or Fedex (1-2 business day shipping). 
Shipping and tracking information will be sent out via email once your order has processed. If you're located in East Tennessee, your order will arrive to you the day after it has shipped out. All other locations will typically receive their orders in 2 business days.
Please make sure to enter in the correct shipping address as our product is perishable. We're not responsible for incorrect shipping addresses. All reshipments will incur an additional shipping fee. Feel free to email us at info@kookycookie.com with any questions or for any special shipping requests.
Pick-up Information:  Orders can be picked up at our location Mondays-Fridays between 10 am - 4 pm. Pick-up orders are typically ready within 1 business day of when the order is placed. You will receive an email/text you when your order is ready to pick-up during our business hours.