Frequently Asked Questions

Please see our frequently asked questions below and if you still have questions email us at info@kookycookie.com

We bake & ship Mondays-Thursdays (orders must be received by midnight the day prior.) Orders that are placed between Thursdays - Sundays will be baked and ship out the following Monday, unless a local pickup has been arranged. Local Knoxville, TN orders can be picked up at 11245 Threadstone Lane, Knoxville, TN 37932 between 11 am-4 pm, Mondays-Fridays. We don't have cookies ready to buy at all times at our Knoxville kitchen, so we recommend placing your orders online ahead of time and you can select free local pick up at checkout. We will email/text you when your order is ready. Pick-up orders are typically ready within 1 business day. Orders are available to pick up at our location in West Knoxville.

Shipping to anywhere in the US is available for a flat rate of $9.50, and arrives in 2 days. We ship orders Mondays-Thursdays. Orders that are placed between Thursdays - Sundays, will ship out the following Monday, unless a local pickup has been arranged.

Because we don’t use any preservatives in our cookies, we recommend enjoying your treats immediately, or within 3 days after receiving them. If you’re not going to eat them the week you receive them, we suggest freezing the cookies. Frozen cookies will stay delicious for up to 6 months.

For the best melt-in-your-mouth cookie experience, warm up your cookies in the oven or air fryer at 350F for 2-3 minutes or 10 seconds in the microwave. Remove packaging prior to heating. If you’re warming up previously frozen cookies, thaw them first to room temperature before warming them up.

Our allergy-friendly cookies are typically made first, before we make all other cookies, or on separate days like all the other cookies. As much as we try our best to avoid cross-contamination of allergens, there is still always a chance because they're made in the same facility that processes wheat, dairy, eggs & nuts, and uses the same convection oven. As much as we hate to say it, if you're severely allergic to wheat, dairy, eggs, or nuts, you may want to avoid our products. 

All ingredients and nutritional info are listed on the individual product pages on our website.  

Yes we can 😁

Yes, as long as it doesn't require icing, and only for local pick ups. Please contact us directly at info@kookycookie.com for special orders like this.

We don't make cookies that require icing with food coloring, or icing that prevents us from being able to put the cookies in a bag and shipped.

Absolutely! This is 100% our jam! We can send out tens, dozens, or even hundreds of cookie boxes at once! Want the labels customized with your corporate logos/brand? Just let us know and we'll add it at no extra charge. Our Large Order Spreadsheet makes it easy to manage several recipients, gifts, and addresses.

Email us your completed sheet below and we’ll make it happen. Depending on the size of your order, we can turn it around with 1-5 days' notice. For more information on our corporate gift program, you can check out our Corporate Gifts page.  

Download Spreadsheet