Frequently Asked Questions

We are not a chain or franchise. Kooky Cookie is a locally owned and operated bakery, founded right here in West Knoxville, Tennessee. We are proud to be a veteran, minority, and woman-owned small business. Learn more about our story on our About Us page.

We understand the importance of accommodating dietary needs and believe that everyone should be able to enjoy delicious cookies.

• Gluten-Free Options: We offer gluten-free versions of all our cookie flavors. Most of our gluten-free options are also vegan.
• Celiac-Safe Kitchen: Our gluten-free cookies are made in a dedicated gluten-free kitchen and oven to prevent cross-contamination. They are all individually wrapped/packaged for added safety.
• Allergen Tracking: We carefully track the presence of the top allergens (gluten, dairy, eggs, nuts, soy) in each of our cookies.
• Ingredient Transparency: You can find detailed ingredient and nutritional information for all our cookies on our website in the individual product pages.

We strive to provide delicious and safe options for everyone, so you don't have to feel left out. Please don't hesitate to contact us if you have further questions about specific ingredients or dietary restrictions.

For the best flavor and texture, enjoy our cookies within 3-5 days of receiving them. Cookies with cheesecake filling or buttercream frosting must be kept refrigerated. If you’re not going to eat them immediately, we suggest freezing the cookies. To freeze cookies, place them in an airtight container or ziplock bag. Frozen cookies will stay delicious for up to 6 months.

For the ultimate melt-in-your-mouth experience, warm cookies in the oven or air fryer at 350°F for 2-3 minutes, or microwave for 15 seconds.

For the ultimate melt-in-your-mouth experience:

• Warm cookies in the oven or air fryer at 350°F for 2-3 minutes, or microwave for 15 seconds.
• Remove packaging before heating.
• If warming frozen cookies, thaw them to room temperature first.

Cookies with cream fillings should be kept refrigerated and enjoyed cold.

All ingredients and nutritional info are listed on the individual product pages on our website.  

Yes, we can usually accommodate orders of any size. To ensure availability, especially for larger orders, we recommend placing your order in advance. For orders exceeding a dozen of any single flavor, please place your order prior to your desired pickup or delivery time to allow for adequate preparation

While we don't offer custom decorated cookies or cookie cakes at this time, we specialize in a variety of delicious and unique cookie flavors. We focus on natural ingredients and avoid the use of artificial food coloring.

Absolutely! We specialize in large-scale corporate gifting. We can effortlessly ship hundreds of cookie boxes to various destinations.

Want custom labels with your logo? Simply email us the logo (jpg, pdf, png file) you would like to use, and we'll add them at no extra charge!

Our easy-to-use Large Order Spreadsheet simplifies the process. Simply input recipient details and we'll take care of the rest.

Email us your completed spreadsheet, and we'll make it happen. Depending on order size, we can fulfill your order with 1-5 days' notice.

Learn more about our corporate gifting program on our Corporate Gifts page.

Download Spreadsheet